Steve Martin once responded to a drunk heckler, “Ah, I remember my first beer.” I wonder if he remembers his first heckle as well. I sure do. My first serious one, that is. I was much younger, in a sales presentation exploring the virtues of “Value versus Price.” Although I’d been a successful salesperson for years and had done a version of this session a few times, an experienced attendee Just. Wasn’t. Having. It. They were loud. They were disruptive. They were convinced and challenged every concept I presented.
Dig, if you will, this picture: You’re sitting at your desk, thinking about how to improve information chunking, and you notice the walking, talking embodiment of workplace drama rapidly moving towards you. You immediately imagine John Quiñones lurking somewhere nearby and prepare to respond appropriately to the hidden camera test about to start.
We all should find an audience that looks at us the way Dr. Beverly Kaye’s audiences look at her. There’s no greater thrill than attending a session or presentation delivered by someone who is at the top of their craft. I love watching the audience light up when an engaging facilitator creates an environment that connects the dots.
As corporate trainers, many times we are asked to facilitate a session for a department or group outside of our regular audience. Your boss Marc strides into your office and asks you to do the “Time Management” workshop for the team in Albuquerque because “The folks here in Vegas saw real results since the session you did last quarter.”